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Cookie PolicyReturn PolicyPrivacy Policy

Cookie Policy

In RiberaGo we use cookies and similar technologies to enhance your browsing experience, manage the shopping cart, and analyze the traffic on our website.

What is a cookie?

A cookie is a small text file that is downloaded to your computer or mobile device when accessing our website.

Types of cookies used by this website:

  • Technical Cookies (Necessary): They are essential for the website to function. They allow you to log in, keep products in the shopping cart, or process payments securely. They cannot be disabled.
  • Personalization Cookies: They allow us to remember your preferences, such as the language or the region from which you access.
  • Analytical Cookies: They help us measure how many users visit the website and which sections are the most visited, allowing us to improve the platform.
  • Advertising Cookies: Managed by third parties (such as Google or Meta), they allow us to show you ads tailored to your interests both on and off RiberaGo.

Settings and withdrawal of consent:

The user can configure their preferences at any time, as well as accept or reject the use of cookies, through our Cookie Settings Panel accessible in the bottom banner of the website, or directly from the settings of their internet browser.


Return Policy

1. Right of Withdrawal (Returns for change of mind)

  • Deadline: According to Spanish legislation, the buyer has a period of 14 calendar days from the physical receipt of the product to withdraw from the purchase without the need for justification.
  • Hygiene Exceptions (Very Important): For reasons of health and hygiene protection, returns of lingerie, underwear, or swimwear will not be accepted if the wrapping, protective seal, or original packaging has been opened, unsealed, or tampered with after delivery.
  • Product Condition: For other clothing and home textile items (towels), the items must be returned in perfect condition, unused, unwashed, with their original tags intact and in their original packaging.

2. Return Process and Logistics

  • Request: The buyer must process the return request through their user panel on the website or by writing to the support email.
  • Verification period: The seller has a maximum of 72 hours from receiving the return to report if the clothing has arrived used or damaged, before the money is refunded to the customer.

  • Pickup: With RiberaGo having an integrated transport network, the pickup of the package will be scheduled:

    • By means of the own network of RiberaGo if the customer is within the 20 Postal Codes of coverage.
    • Through OnTime for the rest of the Iberian Peninsula.
  • Return Shipping Costs: Option A: The cost of return shipping will be borne by the buyer when it is a withdrawal (it will be deducted from the refund) / Option B: The return is completely free for the buyer and the cost is covered by RiberaGo if it is a return for a change of color or size on a first occasion.

3. Defective Products or Shipping Errors (Legal Warranty)

  • If the customer receives a garment with factory defects, damaged or an incorrect item, the legal warranty regime will apply.
  • In this case, the customer will have the right to the replacement of the item or a full refund (including the original shipping costs) at no cost to them.
  • The logistical cost of this error will be fully charged to the External Seller responsible for the product.

4. Refunds

  • Once the seller receives the item back and verifies that it meets the conditions of state and hygiene, the refund will be authorized.
  • The refund will be made through the same payment method used for the purchase within a maximum period of 14 calendar days from the approval of the return.

 

Privacy Policy

1. Who is responsible for the processing of your data?

The person responsible for the processing of the personal data collected through this web platform is:

WEB RESPONSIBLE: Ribera Digital Bussiness.

NIF/CIF: B71555247

REGISTERED OFFICE: Municipal Polygon of Tudela, Transversal 3, Parcel 127, Warehouse 22

CONTACT EMAIL: administración@riberago.com

ACTIVITY: Web platform for commercial intermediation (Marketplace) for the sale and management of retail trade.

2. What personal data does RiberaGo collect?

Following the data minimization model, we collect the strictly necessary information to manage the online sales page:

  • Information provided by the user: Registration data (name, shipping address, billing address, phone number, email, and access credentials).
  • Transaction information: Data about the products you buy or sell through the platform, order history, and basic tax data (complete credit cards are not stored; this is handled by the secure payment gateway).
  • Automatic information (Cookies): IP address, login data, type and version of the browser, and browsing behavior within the web to improve the user experience.

3. For what purpose and legal basis do we process your data?

In RiberaGo we process your information under the following legal bases:

  • Execution of the Contract: To manage your user account (buyer or seller), process your orders, handle shipments through our logistics network, and mediate in payments and returns.
  • Consent of the Data Subject: For sending commercial communications, offers tailored to you, and newsletters (newsletters), as long as you have actively checked the corresponding box.
  • Legitimate Interest: To ensure the security of the web platform, prevent fraud in commercial transactions, and conduct internal statistical performance analysis.
  • Compliance with Legal Obligations: For issuing invoices, managing taxes, and responding to requests from judicial or tax authorities in Spain.

4. Who do we share your data with?

RiberaGo does not sell its users' personal data to third parties. The information is only shared in the following strictly necessary cases:

  • External Sellers: We share essential shipping data (name, address, and phone number) with the product seller so they can prepare your order.
  • Logistics Service Providers: We share your data with our own delivery network and with the collaborating external courier company to execute the delivery and inform about the status of the shipment.
  • Payment Gateways: Financial providers responsible for processing collections in an encrypted and secure manner.
  • Legal Obligation: State Security Forces and Corps or the Tax Agency when required by law.

5. How long will we keep your data?

Personal data will be kept as long as you remain an active user on RiberaGo or until you request its deletion. After cancellation, the data will be kept blocked for the legal periods established by the Spanish tax and civil legislation (generally between 5 and 10 years) to address possible liabilities.

6. What are your rights?

As a user, the GDPR gives you full control over your data. You can exercise your rights free of charge for Access, Rectification, Deletion (Right to be Forgotten), Limitation of processing, Portability, and Objection.

  • To exercise them, you must send an email to privacidad@riberago.com attaching a copy of your ID or equivalent document to verify your identity.
  • Additionally, if you believe your data has not been processed correctly, you have the right to file a complaint with the Spanish Agency for Data Protection (AEPD).